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The difference between empathy and sympathy (video)

Emotional intelligence is one of those skills that can make or break a manager. I found this video via Lifehacker, with the following clarification on why you should care about the differences between empathy and sympathy:

[snip]

The real skill to be learned is when empathy is appropriate, and when sympathy is appropriate, and what message you send to the people in your lives with each.

[snip]

The real skill to be learned is when empathy is appropriate, and when sympathy is appropriate, and what message you send to the people in your lives with each.

[snip]

By the way, the voice is the fabulous Brene Brown.

Having trouble viewing this video? Check out the original on Youtube.

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NOTES:

About Sandra Fernandez

Sandra Fernandez is a professional communicator, tech enthusiast, book lover, and blogger. You can find her main blog at SandraSays.com and more of her writing at HispanicHouston.com.

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